Project Info:

I led a project revolutionizing customer support using Large Language Models (LLMs) and MLOps on Azure. The pipeline processed support tickets, fine-tuned LLMs for context-aware resolution, and integrated MLOps for continuous optimization. This highlights my NLP, data engineering, and cloud computing expertise, showcasing my innovation in customer support operations.

Result Obtained :

We achieved faster response times and improved customer satisfaction by ensuring consistent responses, leading to a reduction in human errors.

Project Details:

• Technologies:Gitlab, Azure, Hugging Face, DataBricks, MLflow